Exchange & Returns Policy

LAST UPDATED: 21 August 2026

OPERATOR: BCKYRD STUDIO PRIVATE LIMITED

CONTACT: team@bckyrd.studio

PREPAID ORDERS ONLY / MANUAL APPROVAL REQUIRED

BCKYRD does not offer Cash on Delivery (COD). Every return or exchange must first be requested from and approved in writing by BCKYRD. Do not self-ship an item until we issue return instructions.

This Exchange & Returns Policy ("Policy") applies to eligible products purchased directly from BCKYRD STUDIO PRIVATE LIMITED ("BCKYRD", "we", "us" or "our") through https://bckyrd.studio. It explains how to request a cancellation, exchange, return or refund and forms part of the BCKYRD Terms of Service.

A product page or order confirmation may state a specific return or exchange rule for a limited drop, pre-order, made-to-order, personalised or hygiene-sensitive item. That specific rule applies to the relevant item if it was clearly disclosed before purchase and is lawful. Nothing in this Policy excludes or limits a remedy that cannot lawfully be excluded under the Consumer Protection Act, 2019 or other applicable law.

1. Prepaid orders and payment method

All BCKYRD orders are prepaid using the payment methods displayed at checkout. Cash on Delivery is not available. A return, exchange or refund request does not convert an order into a COD transaction and must follow the process in this Policy.

An approved refund is sent to the original payment method unless that method cannot receive the refund or applicable law requires another method. We will never ask you to share a card PIN, CVV, one-time password or online-banking password to receive a refund.

2. Request windows

General exchange or eligible return: Contact us within 7 calendar days after recorded delivery. A product page may provide a longer window.

Damaged, tampered, incorrect, incomplete or missing order: Contact us as soon as reasonably possible, preferably within 48 hours after delivery. A delay beyond 48 hours does not by itself remove a statutory remedy, but prompt notice helps us preserve carrier and fulfilment evidence.

Cancellation before dispatch: Contact us immediately after ordering. Cancellation is not guaranteed once an order has been accepted, production or personalisation has begun, or dispatch has occurred.

HOW A PERIOD IS MEASURED

The request window starts on the date the carrier records delivery. Contacting us within the window preserves the request while we review it; the item does not need to reach us within that same period unless our written instructions state a reasonable return deadline.

3. When a standard exchange or return is eligible

For a change-of-size, change-of-mind or other non-defect request, the item must satisfy all of the following conditions unless we confirm otherwise in writing:

• the request was submitted within the applicable request window and approved by BCKYRD;
• the item is unused, unworn, unwashed, unaltered and in resalable condition;
• all original tags, labels, accessories, authenticity material, protective packaging and product packaging are present and undamaged, apart from reasonable opening required to inspect the item;
• the item has no stains, odour, pet hair, make-up, deodorant marks, wear, damage or contamination caused after delivery;
• the item is not excluded under section 4 and the product page did not clearly state a lawful final-sale or different rule; and
• the returned item passes BCKYRD's inspection.

4. Items generally not eligible for change-of-mind return or exchange

Subject to mandatory consumer rights, the following items are generally not eligible for a change-of-mind return or exchange where that restriction was disclosed before purchase:

• personalised, customised, altered or made-to-measure items;
• made-to-order products, pre-order products and limited-drop products identified as final sale;
• innerwear, face coverings, socks, pierced jewellery, cosmetics, grooming products or other hygiene-sensitive items after the hygiene seal or protective packaging is opened;
• gift cards, downloadable or digital products, event tickets and services already supplied;
• items marked final sale, samples or seconds where the relevant limitation or known imperfection was clearly disclosed; and
• items returned without the free item, accessory, certificate, packaging or other component supplied as part of the purchase.

These exclusions do not apply where the item is defective, unsafe, spurious, incorrect, materially different from its description, or otherwise gives rise to a remedy under applicable law. A disclosed production tolerance or known imperfection is not treated as a defect only to the extent the disclosure was clear, accurate and lawful.

5. How to request an exchange or return

There is no automatic or self-service return. Follow these steps:

• Contact team@bckyrd.studio or use the Contact Us form on the Website. Use the subject line "Exchange/Return Request - [order number]" where possible.
• Provide the order number, purchaser name, registered email or telephone number, the item and size, the reason for the request, and whether you seek an exchange, replacement, return or refund.
• For damage, tampering, a manufacturing defect, an incorrect item, shortage or missing parcel contents, attach clear photographs or video of the outer packaging, shipping label, product, tags and issue where reasonably available. Keep the item and packaging until the claim is resolved.
• BCKYRD will review the request and may ask proportionate questions or evidence needed to verify eligibility. No single type of evidence automatically defeats a lawful consumer remedy.
• If approved, BCKYRD will send written approval, a return reference and pickup or self-shipping instructions. Approval to send the item is provisional; the final outcome remains subject to inspection, except where the law requires an immediate remedy.

DO NOT SELF-SHIP

Do not send an item to the registered office, warehouse, creator, manufacturer or any other address without BCKYRD's written authorisation. An unauthorised parcel may be refused, delayed or returned because it cannot be matched to an approved request.

6. Reverse pickup and authorised self-shipping

Where reverse pickup is serviceable, BCKYRD will arrange it after approval and share the expected handover process. Package the item securely, include only the authorised items, and obtain or retain the carrier pickup confirmation. Pickup availability and timing depend on the serviceable postcode and carrier network.

If reverse pickup is unavailable, we may authorise you in writing to ship the item with tracking to a specified return address. Follow the stated carrier, packaging, deadline and proof requirements. Do not use cash-on-delivery or freight-collect shipping for a return.

For a verified defective, damaged, incorrect, incomplete or not-as-described item, BCKYRD bears reasonable authorised return and replacement-delivery cost. For an eligible size or change-of-mind exchange or return, the customer bears any disclosed reverse-pickup, self-shipping and re-delivery charge. We will communicate the charge before you approve the return process and will not impose an undisclosed cancellation fee.

If BCKYRD arranged the pickup, transit risk passes to BCKYRD when the authorised carrier records collection, provided the item was securely packed and matched the approved return. For authorised customer-arranged shipping, retain the receipt and tracking record until resolution; reimbursement, where approved, is limited to the reasonable authorised amount.

7. Inspection and decision

We record receipt and inspect the item against the approved request, order record, photographs, product condition and applicable law. We will notify you whether the exchange, replacement, refund, repair or other remedy is approved, or explain the reason for a rejection.

If a non-defect return fails the eligibility conditions, we may reject it and arrange to send it back after communicating any reasonable re-delivery charge. We will not reject a genuine defect claim merely because ordinary opening or reasonable inspection was necessary to discover the issue.

If an inspection reveals a different material issue from the one reported, we may contact you for clarification. Fraudulent substitution, altered labels, deliberate damage, counterfeit items or a material mismatch with the dispatched item may be refused and may be escalated where lawful.

8. Exchanges and replacements

An eligible size exchange is limited to one exchange per item unless we agree otherwise. It is subject to stock availability and, for a limited creator drop, the replacement size or product may no longer be available. We do not reserve replacement stock until the request is approved and availability is confirmed.

If the requested exchange is unavailable, we will communicate the lawful options applicable to the item. These may include another available size or item, store credit accepted by you, or a refund where the Policy, product disclosure or law provides it. Store credit will not be imposed instead of a refund or replacement that the law requires.

A replacement for a verified defective, damaged, incorrect or incomplete item will be sent without additional product or standard re-delivery charge. If replacement is impossible or disproportionate, an appropriate refund or other remedy will be provided in accordance with applicable law.

9. Refunds

After a return is received and an approved refund is confirmed, BCKYRD will initiate the refund to the original payment method within 5-7 business days. Your bank, card network, UPI service or payment provider may require additional processing time before the amount appears. We will provide a refund reference where available.

For a verified defective, damaged, incorrect, incomplete or not-as-described item, an approved full refund includes the product amount and standard outbound shipping charged for that item, together with reasonable authorised return cost. For a change-of-mind or size return, original shipping, express shipping, gift wrapping, return shipping and re-delivery charges are not refunded unless the product page states otherwise or applicable law requires it.

A partial return from a bundle, multi-buy offer or threshold discount may cause the retained items to be repriced under the disclosed promotion. Any adjustment will be explained before or with the refund and will not exceed the benefit attributable to the returned item. A free gift tied to the returned purchase must also be returned unused, or its disclosed value may be deducted where lawful.

If a refund is marked completed but is not visible after the provider's stated processing period, contact your bank or payment provider first, then send us the order number and refund reference. BCKYRD is not responsible for delay solely within a payment provider's system but will reasonably assist with tracing the transaction.

10. Damaged, defective, incorrect, incomplete or missing orders

Keep the shipment, shipping label, outer packaging, inner packaging, tags and item while we investigate. If the parcel is visibly tampered with, photograph it before opening where practical and note the condition to the carrier. If tracking shows delivery but the parcel is missing, check with household members, building reception and the immediate delivery location before contacting us.

We may verify carrier scans, packing records, weight records, inventory, photographs and other relevant evidence. Depending on the verified issue and applicable law, we may repair, replace, complete the order, refund the affected item, refund the order, or provide another remedy accepted by you.

Minor colour differences caused by screen settings, ordinary fabric or print variation, and measurements within a clearly disclosed tolerance are not automatically defects. The item remains eligible for a remedy if it is materially different from its description, unsafe, unfit for its stated purpose or otherwise non-conforming under law.

11. Cancellations before dispatch

Contact customer care immediately if you wish to cancel or correct an order. A cancellation request is not accepted until BCKYRD confirms it in writing. We may accept a cancellation before dispatch if fulfilment, production, personalisation or procurement has not begun and the relevant product terms permit it.

A made-to-order, personalised, pre-order or limited-drop item may become non-cancellable once production, allocation or personalisation begins, but only where that restriction was clearly disclosed before purchase and is lawful. A cancellation charge, if any, must be disclosed, reasonable and not imposed on a consumer unless a similar charge is also borne by BCKYRD when BCKYRD unilaterally cancels, as required by applicable law.

If BCKYRD cancels an order after payment because of unavailability, payment error, delivery restriction, suspected fraud, an obvious pricing or description error, or another genuine reason, we will initiate a full refund of the cancelled amount to the original payment method within a reasonable period. A customer cancellation requested after dispatch is handled as an eligible return, not a parcel refusal.

12. International orders

For an international order, reverse pickup may be unavailable. If a return is approved, we will provide written self-shipping instructions. Do not return an international parcel without authorisation or mark it as a sale; follow the customs description we provide where lawful.

Import duty, customs fee, brokerage, local tax and currency-conversion charge collected by a government, carrier, bank or payment provider are generally not refundable by BCKYRD because we did not collect them. For a verified BCKYRD error or defective item, we will provide the remedy and reasonable authorised logistics cost required by applicable law. You may need to claim recoverable import charges directly from the relevant authority.

13. Fair use and abuse prevention

We may review patterns of excessive or abusive requests, wardrobing, repeated empty-box claims, deliberate damage, item substitution, payment fraud or harassment. We may require reasonable verification, refuse an abusive request, restrict future purchases or take lawful action. These measures will be proportionate and will not be used to deny a genuine statutory consumer remedy.

14. Consumer rights and policy changes

This Policy supplements and does not replace rights and remedies under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, product-liability law and other applicable law. If any part of this Policy conflicts with a non-waivable legal right, that legal right prevails.

We may update this Policy prospectively for operational, product or legal changes. The current version and last-updated date will be posted on the Website. The policy and product disclosures in effect when an order is accepted continue to govern that order unless a change is required by law or is more favourable to you.

15. Customer care and Grievance Officer

Company and grievance contact

Legal entity: BCKYRD STUDIO PRIVATE LIMITED

Website: https://bckyrd.studio

Registered office: Flat No. A-401, Shivgyan Vadanta, Near Airport, Malviya Nagar, Sector 11-12, Jaipur, Rajasthan 302017, India

Customer care: team@bckyrd.studio

Grievance Officer: Lalit Krishna, Director

Grievance email: team@bckyrd.studio

For an order issue, contact customer care with the order number and information listed in section 5. Escalate an unresolved complaint to the Grievance Officer with prior correspondence and the relief requested. We will acknowledge a consumer grievance within 48 hours and aim to resolve it within one month, subject to the information and investigation reasonably required.

Consumers may also use the National Consumer Helpline at consumerhelpline.gov.in or the applicable Consumer Commission e-filing mechanism, without limiting any other lawful remedy.